FAQ

Ordering

What are your hours of operation?
Our website operates 24/7. In addition, we have representatives available to answer questions Monday thru Friday between 9am to 5pm PST.

Do you have an onsite store I can visit?
In order to keep prices as low as possible to benefits our valued customers, we do not have an onsite store. We provide our website visitors with full descriptions of our products along with high-resolution product photographs. We invite you to email us (service@gngpack.com) if you have additional questions about our products.

Do you charge sales tax?
Since we are a California based company, due to California law we are required to collect sales tax from our customers.

What types of payment do you accept?
We accept the following credit cards: MasterCard, Visa, Discover, and American Express. Orders will not be shipped until payment is received and verified.

Do you offer quantity discounts?
While our regular prices are already discounted, we do offer additional discounts when you order a multiple of 10 or more of the same item numbers in one transaction. To inquire about large quantity discounts, please send an email to sales@grabngopack.com or call (855) GRAB-N-GO.

Is this website safe and secure?
Absolutely! Our site uses a dedicated SSL Certificate that encrypts all of your information entered during the purchasing transaction. In addition, we do not store credit card information in our system, and we never share or sell your personal information with anyone. Your privacy is important to us.

What types of confirmations do you provide when placing an order?
The last step in the checkout process will ask you to confirm your order. Prior to doing so, we display all costs associated with your order (total cost of merchandise, sales tax, and shipping). You’ll receive a confirmation email once the order is placed and processed in our system.

 

Shipping

What delivery service do you use to ship orders?
We ship most orders using UPS Ground Services. Due to the weight of our Grab N Go Packs, UPS Ground is the most cost effective method of shipping most orders. Please note that UPS will not deliver to PO Boxes, so please provide a physical address to deliver your order to. At our discretion, we reserve the right to use other shipping companies who provide similar shipping services and delivery times. For larger orders, we may use a freight shipping service.

How is the shipping fee calculated?
The shipping fee is calculated based on the shipping location and the weight of the total order.

How long does it take to ship my order?
Most orders are shipped within 5-7 business days. Keep in mind for Grab N Go Packs that contain food and water rations are built-to-order, which ensures that your kit arrives with the full 5 year-shelf life. Larger orders can take longer. If you have any questions about the shipping time of your order, please contact us at info@grabngopack.com.

Can I track the shipping progress of my order?
A UPS tracking number is emailed to you once your order is shipped. The email address for UPS is www.ups.com.

 

Warranty

Can I return my order?
Our goal is that you are completely satisfied with your purchase because we take pride in the quality of the products we sell. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you return your purchase.

  • Merchandise can be returned within 30 days of purchase date if unused, like-new, 100% saleable condition and in the original manufacturer’s packaging.

  • Any damaged or missing items must be reported within 5 business days of delivery. If damaged upon arrival, you have the right to refuse the order. Email us at service@gngpack.com to report damages and obtain a return authorization number.

  • A copy of the packing slip or the customer receipt must accompany all returns.

  • A refund will be issued to the original form of payment within 7-10 business days of receiving the returned item at our warehouse.