Return Policy

Our goal is that you are completely satisfied with your purchase because we take pride in the quality of the products we sell. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you return your purchase.

  • Merchandise can be returned within 30 days of purchase date if unused, like-new, 100% saleable condition and in the original manufacturer’s packaging.

  • Any damaged or missing items must be reported within 5 business days of delivery. If damaged upon arrival, you have the right to refuse the order. Email us at service@gngpack.com to report damages and obtain a return authorization number.

  • A copy of the packing slip or the customer receipt must accompany all returns.

  • A refund will be issued to the original form of payment within 7-10 business days of receiving the returned item at our warehouse.